Carmella, You don't know me, but I spoke to you briefly when I was picking up a small order today and I commented on how you probably keep everyone in line with your new cane!I found out you bring cookies to the plant every Friday and I was offered one.I didn't know there were still people that treat their employees and customers like family anymore. But then again I guess I should have known as I was treated like an honoured guest and not just another number when I placed small order and again when I picked it up! I asked if you were the owner and I was told you are Mike's mother and you come in a few days a week.The atmosphere at Magneto is extraordinary to say the least.Everyone is friendly, helpful, courteous and respectful.Such rare traits in companies these days!I am sure that you are in some way responsible for establishing that culture...kudos to you!
Brian
Emergency Response Got Us Up and Running
"Just a short note to thank you and the team for your response to our emergency. Please pass our thanks on to the guys who stayed over and got us up and running. All is good at our end now. Thanks again for your efforts."
Graeme R.Plant Manager, Nederman Logistics North America Ltd.
Customer Service is Second to None
“Many thanks to Magneto Electric on an 18-hour turn around on urgent modifications required on a 75 HP motor. The problem was discovered at 2:00 pm on a Thursday afternoon. Magneto’s truck was at our dock within the hour to pick up the motor. With the modifications completed, the motor was back in our facility the next morning! The completed project is now on its way to our customer in Colorado. Please convey our many thanks to all involved. Magneto’s customer service is second to none.”
Jason B.Electrical/Instrumentation & Controls Technician, TransCanada Pipeline
Executed Our Complex Job Safely & Efficiently
“Over the course of the removal and reinstallation, you guys demonstrated excellent commitment to safety, staying on schedule, and executing the job without incident, which I think is a big deal considering the complexity of the job. You guys also left the place very clean which is much appreciated! I will install the liquid dowels once we check the Magnetic center of the Stator during our test run in November.”
Margaret D.Buyer/Inventory Controller, Mirus International Inc.
Completed Our Urgent Request in One Day
“Thank you for your excellent response to our urgent need for service. Your effort to complete our request in a very short time frame (one day!) and at a time when you were completing your inventory count is greatly appreciated.”
Jerry D., P.Eng.Director of Engineering & Maintenance, Give & Go Prepared Foods Corporation
Exemplary Service During Our Crisis
“Your team was nothing short of exemplary during our crisis. Their knowledge, speed of response, and commitment was all first-class, especially in the middle of the night on a weekend! I will recommend Magneto Electric to all of my colleagues.”
Knowledgeable, Courteous & Worked Well with Our Other Contractor
“Thank you for the excellent quality of workmanship and professionalism displayed during our recent project. The Magneto team worked well with our other contractor to achieve our scheduled completion date, and they were extremely knowledgeable and courteous night after night.”
Haroon R.Maintenance Manager, Chrysler Canada (Etobicoke Casting Plant)
Quick Response Allowed Us to Avoid Major Production Losses
“Over the last couple of days we had some motor failures during the night. Magneto’s response was very prompt, and we received the motors quickly, preventing major production losses. We would like to thank your staff for their outstanding effort during these failures and hope this level of service will continue. Please convey this to your emergency staff also the crew that made this possible.”
