| Pick-up & Delivery |  |
| Communication is important in any industry,
especially the service industry, and that communication begins as
soon as the customer calls in for a pick up.
Magneto Electric has three large trucks at your service covering
Southern Ontario. Each
truck is equipped with a two-way radio enabling our dispatcher to
contact our drivers with ease. |
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When your call comes in to Magneto Electric it
will be taken by an inside sales representative who will take your
details and pass them on to the dispatcher.
The dispatcher will contact the driver who is nearest to
your location and include it in the driver’s schedule. Communication with the customer does not stop there.
The customer service representative, who to0ok the pick up
information is responsible to maintain communication with the customer
and make every attempt to ensure that the customers needs are fulfilled.
The customer service representative
is the liaison between the customer and the production personnel.
That communication is maintained until the motor is delivered. Quality
Communication is part of delivering a quality product. |
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