Quality Standards

The Quality Systems implemented by Magneto Electric is based on the dual Quality Management standard of CSA Z299.3 1985. Registered and certified by the Quality Management Institute (QMI-SAI GLOBAL) the national and internationally recognized Quality Registrar. The Quality Systems consists of a Master Manual with sub-manuals describing work procedures and equipment operating manuals. Controlled manuals are issued to key personnel throughout the company.

QUALITY ASSURANCE ORGANIZATION AND RESPONSIBILITY
Quality Assurance is the expressed responsibility of each manager and supervisor. Managers and supervisors have the authority control non-conforming items and initiate and verify measures to prevent recurrence.

DOCUMENTATION
All current documents are individually marked with a reference and revision number and are listed in the manual. Procedures exist which assure that Quality related documents are prepared, reviewed, approved and issued in a controlled manner.

INSPECTION, MEASURE AND TEST EQUIPMENT
Procedures are established to ensure registration and calibration of all electrical and mechanical inspection and test equipment is performed by an established laboratory with traceability to the National Recognized Standards.

TEST AND INSPECTION PLANS
The Quality Systems describes inspection and test plan activities covering all aspects of test, inspections and verifications for all services performed in repair work. Individual test plans are also developed to meet specific requirements of customers.

INSPECTION AND TESTING
Procedures are established to ensure documentation and performance of tests and inspections are completed in accordance with test and inspection plans. These include: Incoming inspection and test, In-process inspection and test and Final inspection and test.

PROCUREMENT
The Quality Systems ensures that all purchasing activities and carried out in a controlled manner and is applicable to all products and services procured. A list of approved suppliers is established based on the history of quality goods and services. Where required by contract, purchases of material and subcontracted services shall conform to Z299.3 equivalent.

INSPECTION AND TEST STATUS
Inspection hold points are established on the test documents for all stages of repair work with sign off when approved.

INDENTIFICATION AND TRACEABILITY
All equipment for repair is identified through a central registry (Motor Base Program TM) by job number and cross-referenced by customer name. All equipment for repair is individually tagged and appropriate test documentation attached upon receipt.

HANDLING, STORAGE PACKING AND DELIVERY
Procedures are established to protect equipment during handling, storage and delivery.

CONTRACT AND TENDER
There are documented procedures established to provide systematic review and analysis of customer inquiries and for the preparation of bids and contracts. Quality Assurance is an integrated part of these activities.

QUALITY RECORDS
The Quality Systems describes the storage of quality records, by whom and how long. CONTROL OF NON-CONFORMANCE Procedures and documentation to cover non-conformance are established. These procedures include identification of root cause, segregation and disposition of non-conforming items.

CORRECTIVE ACTION
These are procedures to identify and correct negative conditions such as: mistakes, incorrect function, deficiencies etc. and to prevent recurrence.

CUSTOMER SUPPLIED ITEMS
Inspection of customer supplied items is a established procedure to verify that such items are acceptable.

CUSTOMER COMPLIANTS
Customer complaints are documented and recorded and appropriate actions are implemented to address the customer's concerns. Follow up actions and customer feed back are also used to ensure a satisfactory resolution.

QUALITY AUDITS - INTERNAL AND EXTERNAL
Internal audits are carried out on a regular basis throughout the year to ensure the effectiveness of the Quality Program. These are augmented by Quality Management meetings. Compliance audits are carried out annually by a certified auditor from QMI SAI Global.

PROCESS CONTROL
Procedures in the form of work instructions have been developed and introduced in the workshop. These cover all applicable electrical testing with additional generic manuals on motor overhaul, spray metalizing of bearing journals & housings, form coil armature rewind. AC stator rewind, VPI process (Vacuum Pressure Impregnation) and varnish coating & cure of windings.

TRAINING
The Quality Systems ensures only competent personnel are engaged in customer work. Any lack of proficiency is identified and corrected by adequate training. All training of personnel is recorded in the Master Manual.